Privacy Policy
Last updated November 12, 2026
The Merry Mule LLC ("The Merry Mule," "we," "us") runs themerrymule.com and a Christmas tree delivery service in the Charleston, South Carolina area. This policy explains what information we collect, how we use it, and the choices you have. If you have questions, email haulidays@themerrymule.com or call or text (843) 564-3104.
Information we collect
Information you give us. When you request a delivery, call, text or email us, we collect the details you share, such as your name, phone number, email address, delivery address, tree lot, tree height, number of wreaths, preferred delivery date, special instructions and your contact preferences.
Payment information. Payments are processed by Square. We do not see or store your full card number. Square's handling of your payment information is covered by Square's own privacy policy.
Information collected automatically. Like most websites, we use Google Tag Manager and Google Analytics to understand how visitors use our site. These tools may use cookies and collect information such as pages visited, links and buttons clicked, device and browser type, approximate location (city level) and how you arrived at our site. We may also use advertising tools from companies such as Google, Meta and TikTok to measure and improve our ads.
How we use your information
- To schedule, confirm and complete your delivery, including video calls for our Tree Shopping Service.
- To send invoices and receipts and to process payments.
- To contact you about your delivery by phone, text or email.
- To send seasonal offers, but only if you opted in.
- To improve our website, services and advertising.
- To meet legal, tax and insurance requirements.
Text messages (SMS)
Delivery messages. When you check the required box on our request form, you agree to receive texts from The Merry Mule about your delivery, including scheduling, payment and delivery updates.
Marketing messages. If you check the optional box, you agree to receive occasional texts and emails with seasonal offers, including next year's tree delivery. Consent to marketing messages is not a condition of purchase.
Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. You can also call or text (843) 564-3104 or email haulidays@themerrymule.com.
We do not sell, rent or share your mobile number or text messaging opt-in with third parties or affiliates for their marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages to you.
How we share information
We do not sell your personal information. We share it only as needed to run our business:
- Service providers that help us operate, such as Square (payments and invoices), Google (email, phone, forms and analytics), our website host and our phone and messaging providers. They may use your information only to provide services to us.
- Tree lots, only the details needed to pick up your tree or wreath (for example, your name on a pickup order).
- Legal reasons, when required by law or to protect the rights and safety of our customers, our business or others.
Cookies and your choices
You can block or delete cookies in your browser settings, and the site will still work. To opt out of Google Analytics, you can use Google's opt-out browser add-on. To unsubscribe from emails, reply to any email and ask to be removed, or email haulidays@themerrymule.com.
How long we keep information
We keep delivery request and customer records for as long as we need them to provide our services and meet tax, accounting and legal requirements, and then delete them.
How we protect information
We use reasonable safeguards, such as password-protected accounts and two-step sign-in where available, to protect your information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
Children
Our services are for adults. We do not knowingly collect information from children under 13.
Your requests
You can ask us to see, correct or delete the personal information we have about you by emailing haulidays@themerrymule.com. We will respond within a reasonable time.
Changes to this policy
We may update this policy from time to time. When we do, we will change the "Last updated" date above.
Contact us
The Merry Mule LLC
Johns Island, South Carolina
haulidays@themerrymule.com
(843) 564-3104